Effective Date: November 19, 2024
Thank you for choosing Dr. Seda’s Wellness Clinic for your health and wellness needs. Below is our shipping policy, including details on local pickup, delivery options, backordered items, and shipping to Puerto Rico.
1. Local Pickup
- Free Local Pickup is available for all online orders.
- Pickup Location:
115 North Loop 1604 E, Suite 1203, Second Floor
San Antonio, TX 78232 - Pickup Hours:
Monday-Friday 8:30a-4:00p, except holidays
After placing your order, you will receive an email notification when your order is ready for pickup. Please bring a copy of your order confirmation (printed or digital) when picking up your items.
2. Shipping Options
We ship orders within the United States, including Puerto Rico, using reliable carriers to ensure your products arrive safely.
Shipping Rates (U.S. Mainland)
- Orders under $99: Flat rate of $8.
- Orders $99 and above: Free shipping.
Shipping to Puerto Rico
- All orders shipped to Puerto Rico are subject to a flat shipping rate of $17.97, regardless of order value.
3. Shipping Timeframes
- Orders are typically processed within 1–2 business days of payment confirmation.
- Delivery times may vary based on your location but are generally 3–7 business days for U.S. mainland and 5–10 business days for Puerto Rico after processing.
4. Backordered Items
Occasionally, some items may be temporarily out of stock and placed on backorder. In such cases:
- You will be notified via email if an item in your order is on backorder.
- Backordered items will be shipped as soon as they are received in our inventory.
- If your order contains both in-stock and backordered items, in-stock items may ship first, with backordered items shipping separately at no additional cost.
- For updates on backordered items, feel free to contact us directly.
5. Tracking Your Order
Once your order ships, you will receive an email with a tracking number so you can monitor your shipment’s progress.
6. Additional Information
- Shipping rates and timeframes may vary during holidays or peak seasons.
- We are unable to ship outside the United States and Puerto Rico at this time.
Questions?
If you have any questions about your order, shipping, or backordered items, please contact us:
- Email: info@drseda.org
- Phone: 210-972-5039
- Business Hours: M-F 8:30a-4:00p
Thank you for your support and trust in Dr. Seda’s Wellness Clinic!